Due to the high season and the large volume of requests currently being processed, our response times are currently approximately 3 weeks from the receipt of all documents required to review your claim.
Our phone lines are temporarily closed to allow our teams to focus fully on processing claims. We kindly ask you not to send multiple follow-up requests, as these do not speed up the handling of your claim and may instead increase our response times.
Our teams will do everything possible to assist you from the opening to the closing of your file.
The Xplorassur Team